RSSSpecial Agent Intermediate

Social Behavior Infographic: The Findings May Surprise You

| May 15, 2013 | 0 Comments
Social Behavior Infographic: The Findings May Surprise You

Ever wonder how web users holistically feel about social privacy? How they are influenced to make a purchase or take action through social media? And, what the average “user” looks like by social network? The second of three infographics, brought to you by  iAcquire and SurveyMonkey features social behavior, and will help unveil how people [...]

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Marketing Innovators Interview Series: Think Like Zuck Author, Ekaterina Walter

| May 8, 2013 | 0 Comments
Marketing Innovators Interview Series: Think Like Zuck Author, Ekaterina Walter

TMM is THRILLED to have had a chance to interview Ekaterina Walter, author of the HOT new bestseller ‘Think Like Zuck’. Currently working as a Social Media Innovator for Intel, Ekaterina’s pursuit of building connections, education, and formulating strategies for social business is evident from her impressive resume. From industry speaking engagements, contributing to well-known [...]

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Instagram 101: A Beginner’s Guide to Marketing on Instagram

| May 1, 2013 | 1 Comment
Instagram 101: A Beginner’s Guide to Marketing on Instagram

Since bursting onto the scene in 2010, Instagram has exponentially grown in the last few years, and is now one of the most widely used social networks with more than 100 million monthly active users. With such a wide audience of active users, everyone from small local business owners to major multi-national brands are finding [...]

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Twitter #Music: Twitter partners with Spotify to make music social

| April 19, 2013 | 1 Comment
Twitter #Music: Twitter partners with Spotify to make music social

Discovering music got even more social with yesterday’s launch of #Music, an app and dedicated website from Twitter. With its recently released video sharing network, Vine, sitting pretty at no. 2 in the app store’s free category, hopes are high for #Music. About the #Music app The #Music app has four tabs, explained below. Popular [...]

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Social Media Marketing: Looking beyond the BUYER persona in social media

| April 17, 2013 | 0 Comments
Social Media Marketing: Looking beyond the BUYER persona in social media

Before jumping into a Social Media Marketing gig, I always ask the client about their target audience. The answer I get varies from detailed consumer profiles to broad descriptions, but one thing remains consistent: businesses want more customers, so they try to describe buyers or prospective clients to target in social media. They expect that [...]

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2013 Social Media Planning Guide: How to harness the power of social in 2013

| April 3, 2013 | 4 Comments
2013 Social Media Planning Guide: How to harness the power of social in 2013

By Lisa Peyton, originally published on socialfresh.com. It has become essential for everyone from business owners to busy moms to at least CONSIDER how to engage with social media. The prospect can be so overwhelming for some, that they simply ignore and belittle this recent phenomenon as a ‘trend’. I’m here to tell you that [...]

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Facebook “Reply” Feature: A customer service game-changer

| March 27, 2013 | 4 Comments
Facebook “Reply” Feature: A customer service game-changer

This week Facebook launched a new feature, “Reply,” for pages and accounts with over ten thousand followers, but no one quite hit the mark as to why it’s such a big deal. Before, a page manager had to be friends with a commenter in order to tag them in a conversation, which was the only [...]

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Social Media Forces the End of “Buy Now” Marketing: How to creatively sell your product without the pushy sales pitch

| March 20, 2013 | 0 Comments
Social Media Forces the End of “Buy Now” Marketing: How to creatively sell your product without the pushy sales pitch

When Sales and Marketing teams have too much crossover (i.e. being the same person), we sometimes get into trouble with sales goals influencing marketing messaging in a gross way. To further illustrate my point, I’ll give you a quick example. Situation: sales are down and as always, we want them up. Manifests itself in this [...]

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Social Media Strategy: Three Lessons for Businesses Using Social Media for Customer Service

| March 13, 2013 | 0 Comments
Social Media Strategy: Three Lessons for Businesses Using Social Media for Customer Service

Bonobos Vice President John Rote once explained social customer service to me this way: “It’s like troubleshooting in a coffee shop or bar. It’s likely more people will hear about it and pull friends from across the room to listen.” Bad news travels further, faster from one trusted network to another. It’s a dangerous game. [...]

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3 Rules for Managing Negative Online Comments

| February 13, 2013 | 1 Comment
3 Rules for Managing Negative Online Comments

Nowadays, customers believe they are entitled to excellent customer service, anywhere, anytime. Brands can thank social media in part for that. Social media provides customers with a public forum to lodge their complaints very conveniently in front of a very large audience. In fact, according to the Global Web Index, about 50% of customers now [...]

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