http://www.tmmpdx.com Powering Up Community Through Fearless Content Sun, 19 May 2013 02:23:59 +0000 en-US hourly 1 http://wordpress.org/?v=3.5.1 http://www.tmmpdx.com/social-behavior-infographic-the-findings-may-surprise-you/?utm_source=rss&utm_medium=rss&utm_campaign=social-behavior-infographic-the-findings-may-surprise-you http://www.tmmpdx.com/social-behavior-infographic-the-findings-may-surprise-you/#comments Wed, 15 May 2013 19:39:36 +0000 Allie Freeland http://www.tmmpdx.com/?p=7658 Ever wonder how web users holistically feel about social privacy? How they are influenced to make a purchase or take action through social media? And, what the average “user” looks like by social network? The second of three infographics, brought to you by  iAcquire and SurveyMonkey features social behavior, and will help unveil how people [...]]]> http://www.tmmpdx.com/social-behavior-infographic-the-findings-may-surprise-you/feed/ 0 http://www.tmmpdx.com/marketing-innovators-interview-series-think-like-zuck-author-ekaterina-walter/?utm_source=rss&utm_medium=rss&utm_campaign=marketing-innovators-interview-series-think-like-zuck-author-ekaterina-walter http://www.tmmpdx.com/marketing-innovators-interview-series-think-like-zuck-author-ekaterina-walter/#comments Wed, 08 May 2013 17:00:49 +0000 Heather English http://www.tmmpdx.com/?p=8121 TMM is THRILLED to have had a chance to interview Ekaterina Walter, author of the HOT new bestseller ‘Think Like Zuck’. Currently working as a Social Media Innovator for Intel, Ekaterina’s pursuit of building connections, education, and formulating strategies for social business is evident from her impressive resume. From industry speaking engagements, contributing to well-known [...]]]> http://www.tmmpdx.com/marketing-innovators-interview-series-think-like-zuck-author-ekaterina-walter/feed/ 0 http://www.tmmpdx.com/social-media-strategy-three-lessons-for-businesses-using-social-media-for-customer-service/?utm_source=rss&utm_medium=rss&utm_campaign=social-media-strategy-three-lessons-for-businesses-using-social-media-for-customer-service http://www.tmmpdx.com/social-media-strategy-three-lessons-for-businesses-using-social-media-for-customer-service/#comments Wed, 13 Mar 2013 16:06:01 +0000 Ashley Verrill http://www.tmmpdx.com/?p=7037 Bonobos Vice President John Rote once explained social customer service to me this way: “It’s like troubleshooting in a coffee shop or bar. It’s likely more people will hear about it and pull friends from across the room to listen.” Bad news travels further, faster from one trusted network to another. It’s a dangerous game. [...]]]> http://www.tmmpdx.com/social-media-strategy-three-lessons-for-businesses-using-social-media-for-customer-service/feed/ 0 http://www.tmmpdx.com/3-rules-for-managing-negative-online-comments/?utm_source=rss&utm_medium=rss&utm_campaign=3-rules-for-managing-negative-online-comments http://www.tmmpdx.com/3-rules-for-managing-negative-online-comments/#comments Thu, 14 Feb 2013 04:28:42 +0000 Ben Fowler http://www.tmmpdx.com/?p=6935 Nowadays, customers believe they are entitled to excellent customer service, anywhere, anytime. Brands can thank social media in part for that. Social media provides customers with a public forum to lodge their complaints very conveniently in front of a very large audience. In fact, according to the Global Web Index, about 50% of customers now [...]]]> http://www.tmmpdx.com/3-rules-for-managing-negative-online-comments/feed/ 1