Facebook “Reply” Feature: A customer service game-changer

http://www.tmmpdx.com/wp-content/uploads/2013/03/Facebook_Conversations1-150x150.jpg Andrew Grossman Facebook News,Facebook Reply,Facebook Reply Feature,featured,slider,Social Media News

This week Facebook launched a new feature, “Reply,” for pages and accounts with over ten thousand followers, but no one quite hit the mark as to why it’s such a big deal. Before, a page manager had to be friends with a commenter in order to tag them in a conversation, which was the only […]

Andrew Grossman Andrew Grossman andrewgrossman@pathosnow.com Contributor Andrew Grossman is a freelance social media and communications specialist in Portland, OR. Also, a board member for Social Media Club PDX. Just two years into college, Andrew started a business of his own, Pathos Digital Marketing. With it, he quickly took on small business clients and has since grown to work with notable local non-profits and Oregon's largest corporate utility, Portland General Electric. Andrew prides himself on professionalism, dedication to his craft, and an unmatched thirst for knowledge -- reinforcing his self-proclaimed title, "biggest social media geek in Portland, OR." Thoroughly Modern Marketing